Return Policy

1. Overview

At Slryxellrrthul, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website slryxellrrthul.ddd.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms of this Return Policy.

2. Return Eligibility

2.1 Eligible Returns

Products may be returned under the following conditions:

• The product is unopened and in its original, sealed packaging
• The return request is made within 30 days of the delivery date
• The product packaging is undamaged and in resalable condition
• You have proof of purchase (order confirmation or receipt)

2.2 Non-Eligible Returns

The following items cannot be returned:

• Products that have been opened, used, or partially consumed
• Products returned after 30 days from the delivery date
• Products with damaged or missing original packaging
• Products purchased from unauthorized resellers
• Products damaged due to misuse, negligence, or improper storage

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us: Send an email to inquiry@slryxellrrthul.world with the subject line "Return Request" and include your order number, the reason for return, and photos of the product if applicable.
2. Wait for Authorization: Our customer service team will review your request and respond within 2-3 business days with return authorization and instructions.
3. Ship the Product: Once authorized, carefully package the product in its original packaging and ship it to the address provided in the return authorization.
4. Receive Refund: After we receive and inspect the returned product, we will process your refund according to the terms below.

4. Return Shipping

The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be responsible for items lost or damaged during return transit.

If the return is due to our error, we will provide a prepaid shipping label or reimburse reasonable shipping costs.

5. Refund Process

5.1 Refund Timeline

Once we receive your returned product, we will inspect it within 5-7 business days. After inspection:

• If approved, your refund will be processed within 5-10 business days
• Refunds are issued to the original payment method
• Bank processing times may add 5-10 additional business days

5.2 Refund Amount

Approved returns will receive a full refund of the product purchase price. The following deductions may apply:

• Original shipping costs are non-refundable unless the return is due to our error
• A restocking fee of up to 15% may apply in certain circumstances

5.3 Partial Refunds

Partial refunds may be granted in the following cases:

• Products returned with signs of use or missing original packaging
• Products returned in a condition different from when they were shipped

6. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery
2. Provide photos of the damaged product and packaging
3. Keep all original packaging materials

We will arrange for a replacement or full refund, including shipping costs, at no additional cost to you.

7. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will:

• Arrange for return shipping at our expense
• Ship the correct item as quickly as possible
• Provide a full refund if the correct item is unavailable

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process for a refund and place a new order for the desired item.

9. Order Cancellation

If you wish to cancel your order:

• Before Shipping: Contact us immediately. If the order has not yet been shipped, we will cancel it and provide a full refund.
• After Shipping: You must wait to receive the order and then follow the standard return process.

10. Consumer Rights

This Return Policy does not affect your statutory rights under applicable consumer protection laws. In New Zealand, consumers are protected under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If a product has a major failure, is not of acceptable quality, or does not match its description, you may be entitled to remedies under New Zealand law, which may include repair, replacement, or refund as applicable.

Nothing in this policy is intended to limit any rights you may have under applicable law.

11. International Returns

For international orders, please note:

• Return shipping costs are the responsibility of the customer
• Any customs duties or taxes paid are non-refundable
• Products must be returned to our New Zealand address
• International return shipping times may vary

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on the Website. The policy in effect at the time of your purchase will apply to that transaction.

13. Contact Us

If you have any questions about our Return Policy or need to initiate a return, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM NZST. We aim to respond to all inquiries within 2 business days.